How Aelius Venture Reduced Enterprise IT Risk By Half
Client: Aeliusventure
On the surface, the client's problem appeared to be a performance issue with the support desk: delayed ticket resolution, mounting backlogs, and dissatisfied workers. However, Aelius Venture's discovery approach revealed a more serious diagnosis: systemic business IT risk baked into day-to-day operations. Three risk factors stand out: - Privilege creeps across the institution: Because access grants and revocations were handled manually, personnel frequently held elevated system permissions after a project finished or a role changed. Nobody took responsibility for walking that access back. This issue is one of the most common — and often underestimated — causes of enterprise IT risk in medium-sized and large businesses. - Incomplete identification verification: Requests for access to AWS, Azure AD, Okta, internal SaaS tools, and infrastructure systems were inconsistently confirmed, frequently relying on email threads or Slack messages rather than real-time checks against identity provider information. This resulted in a gap-filled audit trail, which posed a compliance and security risk rather than just an efficiency issue. - Manual processes represent a single point of failure: With IT engineers routinely context-switching across five to ten administrative portals to execute regular access modifications, human error was not an option; it was a statistical inevitability. Every manual touchpoint allowed enterprise IT risk to discreetly enter the system. In short, the client wasn't simply wasting time. They were building risk exposure with each manually processed ticket. ...
Technology
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